NEW: Admin Clerk · the AI assistant that books the consult while you fill the script — See it work →
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AI assistants for clinical pharmacy

Pharmacists practice. AI handles the rest.

MedMe gives every Canadian pharmacy team three AI assistants — Scribe, Concierge, and Admin Clerk — that book the appointment, pull the patient profile, draft the consult note, and close the loop. Works with Kroll, Nexxsys, Fillware, and PharmaClik.

Book a 20-min demo → Meet the assistants

Built with Canadian pharmacy operators · PIPEDA + provincial privacy compliant · Live in 14 days

Trusted across Canadian pharmacy
From single-store independents to national banners — running clinical services at scale.
7,500+
Pharmacies running on the MedMe platform across Canada
9 min
Average pharmacist time per consult, with AI Scribe drafting
3.8×
More clinical services per shift after Admin Clerk goes live
14 days
From contract to first AI-assisted consult

Proof. Across thousands of Canadian pharmacies.

From single-store independents to national chains, MedMe is the operating system Canadian pharmacists use to deliver clinical services at scale — and get paid for them.

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Pharmacies running on MedMe across Canada

0M

Clinical services delivered this year

0%

Gross profit per clinical service

0%

Customer retention year over year

Aggregated averages across MedMe customers in Canada, 2024–2025. Per-customer results vary by provincial scope-of-practice rules, service mix, and starting baseline.

What's holding pharmacists back

Pharmacists are licensed to do more clinical work than ever. The admin around it hasn't kept up.

Provincial scope keeps expanding — minor ailments, vaccinations, hormonal contraception, diabetes management. But every new service brings more documentation, more follow-up faxes, more coordination with the rest of the care team. The Rx system can't help, and pharmacists end up doing it after hours.

  • Rx-system swivel-chair — toggling between Kroll and a separate clinical tool, twice per consult.
  • Documentation eats the visit — pharmacists spend more time charting than counselling.
  • The hand-offs are manual — fax to the GP, record to the provincial chart, reminder to the patient.
  • Scope you can't reach — the demand for clinical services is there; bandwidth isn't.

"My pharmacists wanted to do more minor ailments. The admin layer told them no."

Every additional service was another set of forms, another fax, another spreadsheet. We had to find a way to take that off their plate before we could grow it.

Director of Pharmacy · 38-store Pharmasave banner

"Kroll never gave us anything for clinical. So we stitched it together — until we couldn't."

Three different systems for booking, charting, and follow-up. The pharmacist did all the integration work in their head. Burned them out fast.

Pharmacist-owner · Independent · BC
Meet the AI assistants

Three agents, one care team. Built specifically for community pharmacy.

Each assistant takes a slice of the workflow that used to land on the pharmacist or technician. They run in the background, in the language and codes Canadian pharmacy actually uses.

AI Scribe

Listens to the consult, drafts the SOAP-style note, applies the provincial format, hands it to the pharmacist for a one-click sign-off.

What it does for you: 9-minute consults, fully documented · Provincial chart submission queued · Family-doctor handoff drafted automatically.
See AI Scribe →

AI Concierge

The patient-facing assistant. Answers booking questions in plain language, holds the slot, sends pre-screening forms, handles reschedules — 24/7, in the patient's voice.

What it does for you: Booking conversion goes up · After-hours questions answered · Tech team stops being the front desk.
See AI Concierge →
CA exclusive · Kroll bridge

AI Admin Clerk

The connective tissue. Reads patient profiles out of Kroll/Nexxsys via robotic process automation, writes consult notes back, files faxes, queues follow-ups — without an integration request.

What it does for you: Works with Kroll today · No integration project · 47 min/day saved per pharmacist · Bridges the systems your pharmacy already runs.
See AI Admin Clerk →
The Kroll bridge

The system that wouldn't integrate, finally does.

Kroll has no clinical API. So most "clinical platforms" ask you to either rip and replace, or run two systems with duplicate data entry. MedMe does neither.

AI Admin Clerk uses pharmacy-specific RPA (robotic process automation) to read and write Kroll the same way a tech would — but in seconds, accurately, every time. Same applies to Nexxsys, Fillware, and PharmaClik HQ.

  • No Kroll integration request, no IT ticket queue
  • Patient profiles, allergies, Rx history pulled live
  • Consult notes & vaccine records written back automatically
  • Privacy-first: data stays in your pharmacy, never crosses borders
  • Live in 14 days, no Kroll vendor involvement required
See it on Kroll →
How it works

From patient question to closed-loop care, in five moves.

One workflow across booking, consult, charting, hand-off, and follow-up. Every step is pharmacy-specific.

  1. 1

    Patient asks AI Concierge

    Booking, refills, hours, services — handled in plain language, day or night.

  2. 2

    Admin Clerk pulls the chart

    Profile, allergies, Rx history, eligibility — read out of Kroll without a manual click.

  3. 3

    Pharmacist runs the consult

    Provincial-format template loads automatically. The AI Scribe drafts as the pharmacist counsels.

  4. 4

    Note, fax, chart all dispatched

    Consult note signed in one click. Family-doctor fax, provincial chart, patient receipt all go out together.

  5. 5

    Follow-up queues itself

    Six-month, one-year, refill-due — Admin Clerk queues the next outreach so nothing slips.

The platform underneath

The full clinical pharmacy workflow — wired to the assistants you've already met.

Clinical services library

Provincially-tuned templates for every covered service: minor ailments, vaccinations, hormonal contraception, diabetes management, opioid agonist therapy, and more. New services added the day they're announced.

See all services →

Patient scheduler

Online booking, in-store walk-up, pharmacist outreach — all in one calendar. Eligibility checks at the moment of booking.

Explore scheduling →

Outcomes & analytics

Per-store, per-pharmacist, per-service. Drill into bottlenecks; benchmark across the banner.

View dashboards →

Integrations

Kroll, Nexxsys, Fillware, PharmaClik HQ via RPA. Provincial billing portals (OBEC, BC PNet, etc) supported natively.

See integrations →

Privacy & compliance

PIPEDA, PHIPA, FIPPA, PHIA. Data stays in Canadian regions. SOC 2 Type II certified.

Security details →

Banner-grade controls

Centralized service rollout, per-store overrides, role-based access, full audit log. Built for multi-store enterprise scale.

For banners →
Service-capacity calculator

How many more services could your pharmacists deliver — if AI handled the admin?

Tell us your store count and weekly clinical hours per pharmacist. We'll show you the additional service volume you could absorb without adding headcount.

Run my full report →

Quick estimate

stores
hours
Additional consults / month
+ 1,840
≈ 47 min saved/pharmacist/day · 0 added headcount
A customer story

Whole Health Pharmacy: 38 stores, 3.8× more clinical services per shift.

"The Admin Clerk on Kroll was the unlock. Once our pharmacists weren't doing the data-entry shuffle anymore, every other service we'd been holding back suddenly became feasible. We rolled minor ailments out across all 38 stores in eight weeks."

SK
Sandra Kaur, RPh Director of Pharmacy, Whole Health

Whole Health Pharmacy operates 38 community pharmacies across Ontario and Manitoba. They run on Kroll with MedMe as the clinical layer.

Read the full story →
3.8×
More clinical services delivered per pharmacist shift
8 weeks
To roll minor ailments across all 38 stores
47 min
Per pharmacist, per day, given back by Admin Clerk
0
Kroll integration tickets opened
Built for the way your pharmacy is shaped

One platform. Different starting lines for independents, banners, and enterprise.

Independents

Single-store and 2–3 location operators

  • Live in 14 days, no IT team required
  • All three AI assistants included
  • Kroll/Nexxsys/Fillware bridge out of the box
  • Flat per-month pricing
Plans for independents →
Banners & multi-store

Regional and provincial banners, 4–250 stores

  • Centralized clinical service rollout
  • Per-store performance dashboards
  • Banner-wide AI customisation & voice
  • Volume pricing & dedicated success team
Plans for banners →
Enterprise

National chains, payvider partners

  • SSO, role-based access, audit logs
  • Custom integrations (Epic, Cerner, in-house EHR)
  • Outcomes data shared with payer partners
  • Dedicated implementation & clinical SMEs
Talk to enterprise →
Ready to give your pharmacists their bench back?

Show us a week of your service mix. We'll show you the consults you could be running with the same team.

20-minute screen-share. No prep. We'll walk through your services, run the math live, and leave you with a written estimate either way.

Book a demo → Meet the assistants