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MedMe Status.

Real-time health for every component of the MedMe platform across both regions. Updated continuously by automated probes plus our on-call engineers. Last refresh: May 8, 2026 — 14:32 UTC.

All systems operational

1 component is being monitored after a recent investigation; all customer-facing services are healthy.

Components

Service status

90-day rolling uptime per component, measured from external synthetic probes in 5 regions.

Web App (medmehealth.com)
Pharmacy-facing dashboard, scheduling, intake, and clinical service flows.
99.99% · 90d Operational
API (api.medmehealth.com)
Public REST + internal GraphQL endpoints powering the web and partner integrations.
99.98% · 90d Operational
AI Scribe
Real-time clinical documentation generation during patient consultations.
99.95% · 90d Operational
AI Concierge
Patient-facing voice and SMS reminder & follow-up agent. Currently investigating elevated latency in the SMS callback queue (US-East).
99.91% · 90d Investigating
Admin Clerk
Internal back-office tooling for support and operations teams.
99.99% · 90d Operational
Billing & Claims
Provincial billing routing (CA) and payer claims submission (US, including Change Healthcare endpoints).
99.97% · 90d Operational
Integrations — Kroll, PioneerRx, BestRx, RxConnect, FillWare
Bidirectional sync with pharmacy management systems.
99.96% · 90d Operational
Authentication & SSO
Pharmacist login, MFA, SAML, OAuth — both regions.
99.99% · 90d Operational
Recent incidents

Last 90 days.

All severity levels, all regions, dating back to Feb 8, 2026.

May 8, 2026 — Investigating

AI Concierge — elevated SMS callback latency in US-East

Investigating

A subset of outbound SMS callbacks from the AI Concierge are taking 30–90 seconds longer than baseline. We've identified a downstream messaging-provider issue and are routing affected traffic through our secondary carrier.

14:18 UTC — Investigating elevated latency in the AI Concierge callback queue.

14:24 UTC — Issue isolated to one upstream messaging provider in US-East. Failover initiated.

14:30 UTC — Most callbacks now flowing through secondary carrier; remaining queue draining. Continuing to monitor.

Apr 27, 2026 — Resolved

Scheduled maintenance — primary database failover (CA region)

Resolved

Planned 6-minute maintenance window to fail over primary database to a new instance class. Customers experienced read-only mode for ~4 minutes; no data loss.

Apr 9, 2026 — Resolved

Partial degradation — AI Scribe transcription throughput

Resolved

Transcription completion times exceeded the 30-second target for ~22 minutes, affecting roughly 8% of active sessions. Post-mortem published and queue concurrency limits raised. No documentation was lost.

Mar 18, 2026 — Resolved

Brief outage — Kroll integration sync interruption

Resolved

Kroll PMS sync paused for 11 minutes following a credential rotation on the Kroll side. Sync resumed automatically once new credentials were validated; queued events processed without loss.

Feb 14, 2026 — Resolved

Scheduled maintenance — TLS certificate renewal

Resolved

Routine annual TLS certificate renewal across all customer-facing endpoints. Completed within the published maintenance window with no customer impact.

View full incident history →

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