Online booking + eligibility verification, in one flow.
Patients self-book on their phone. Eligibility runs the moment they pick a slot. Intake forms arrive before they do. Reminders bring them in. No-shows are handled automatically — and recall outreach turns one-time patients into ongoing relationships.
The whole booking-to-encounter chain, automated.
The scheduler isn't a Calendly with a pharmacy logo on it. Every step is wired into your EHR, your eligibility check, your billing, and your patient outreach.
Online booking widget
Drop-in widget for your pharmacy website, plus a hosted booking page with your branding. Mobile-first, ADA-conformant, 12 languages, and patient-friendly enough that grandparents complete it without a phone call.
Eligibility at booking
Real-time 270/271 eligibility check against Medicare Part B and 200+ commercial payers. Patient sees coverage status before they confirm. Pharmacy never delivers a service that won't be covered.
Intake forms
Service-specific intake — CCM consent, MTM medication list, immunization VIS attestation, PrEP risk screening — sent the moment booking lands. Patient fills it in before they show up; pharmacist gets a head start on the chart.
Reminders & confirmations
SMS + email + voice. Configurable cadence per service. Two-way SMS so patients can reschedule from the message thread without calling the store.
No-show handling
Missed appointments get auto-rescheduled into your next available slot, surfaced in the morning huddle queue, and tracked toward the patient's outreach history. No more "I called but they never picked up" black holes.
Recall outreach
Patients due for an annual MTM, a 14-day transitions-of-care follow-up, or a flu shot get pulled into a campaign queue automatically. SMS, email, or printable mail-merge. Conversion rate dashboard built in.
What 90 seconds of self-booking actually looks like.
Patients tap a link in your text-message blast, your storefront QR, or the booking button on your website. The scheduler does the rest.
- Step 1 · Pick a service (CCM follow-up, MTM, vaccine, etc.)
- Step 2 · Pick a store + a time that fits
- Step 3 · Confirm name, DOB, insurance — eligibility checks live
- Step 4 · Receive intake link via SMS — fills in 60 seconds
- Step 5 · Reminder 24h ahead, then 1h ahead. Two-way SMS reschedule available.
For the pharmacy team, the appointment lands in the daily queue with eligibility, intake, and chart pre-loaded.
~30 min · billable to most plans→
~20 min · Medicare Part B→
~10 min · most plans cover at $0→
~15 min · Medicare Part B→
~25 min · most plans cover at $0→
"Recall outreach turned a 'we should call those CCM patients back' wishlist into 240 booked follow-ups in the first month. The eligibility check at booking saved my MTM pharmacist 4 hours a week of phone-tree calls to insurance plans."
Wired into the systems your pharmacy already runs.
The scheduler is one surface — eligibility, intake, chart, billing, and outreach all flow into the rest of MedMe. No standalone booking tool to babysit, no double entry, no separate dashboard.
- Eligibility 270/271: Change Healthcare, Availity, Office Ally
- Patient SMS: Twilio (HIPAA-aligned), TCPA-conformant defaults
- Patient demographics sync: PioneerRx, BestRx, McKesson Pharmacy Manager, Liberty
- Calendar export: ICS for staff calendars (Google, Outlook, Apple)
- Embed on any pharmacy website: WordPress, Wix, Webflow, custom
Let patients book themselves. Have eligibility in hand before they walk in.
15-minute demo on a real booking flow. Pick a service, see the patient's view and the pharmacist's view side by side.