Run clinical services consistently across every location.
When you're scaling clinical work across 4, 14, 30 stores, the hard part isn't the workflow — it's the variation between stores. MedMe's multi-store platform gives your operations team one dashboard, every pharmacist the same playbook, and your billing team a single claim queue.
The decisions you make about clinical services are operations decisions.
MedMe Multi-store is specifically the toolkit for the person who has to roll out a new service across 14 stores in 90 days, defend the P&L to ownership, and keep clinical quality consistent — without flying to every store every quarter.
Operations director
One dashboard, every store. Per-store claim velocity, no-show rate, AI Scribe utilisation, encounter mix. The data you need to coach managers.
Director of clinical services
Standardise care plans, protocol templates, and documentation across the chain. Push a new vaccine protocol to all 14 stores in one click.
CFO / controller
Roll-up reporting, AR aging by payer and store, claim-velocity by location. Export-clean numbers for your accountant or PE board.
One dashboard, every store, every metric.
The MedMe Multi-store dashboard rolls up every encounter, every claim, every patient across all your locations — with drill-down to a specific pharmacist on a specific Tuesday. Your operations team finally has the data they've been asking for.
- Per-store revenue per pharmacist hour
- Encounters-per-shift heat map across locations
- Claim velocity and first-pass acceptance by store
- AI Scribe utilization (so you can see who's actually using it)
- Patient retention and re-engagement by store
- Service-mix breakdown — CCM vs MTM vs RPM vs vaccines
Coach your underperforming stores. Reward your top stores.
You can't manage what you can't see. MedMe gives your district managers the same visibility you have — so a coaching conversation with the Killeen pharmacist isn't a guess.
Pharmacist scorecards
Encounters-per-shift, average documentation time, claim acceptance, no-show salvage. Scoped by role, not by name — so a tech sees their workflow, a pharmacist sees clinical, a manager sees the store.
Playbook compliance
If your DCS rolled out a new MTM protocol, you can see which stores are using it — and which are still doing it the old way. No more clipboard audits.
Claim-velocity alerts
Automatic notification when a store's average days-to-claim exceeds your target. Catch it in the same week, not in the quarterly review.
Your pharmacists are credentialed. Your stores are enrolled. Done.
Every multi-store CFO we talk to has the same complaint: "credentialing is the bottleneck." MedMe Multi-store includes managed credentialing and payer enrollment as part of your subscription — done by humans who do this for pharmacies all day, every day.
- NPI Type 1 (individual) and Type 2 (organization) management
- CAQH attestation kept current automatically
- Medicare PECOS enrollment + revalidation tracking
- Commercial payer applications (BCBS, UHC, Cigna, Aetna, Humana)
- Medicaid enrollment per state — including the messy ones
- Re-credentialing reminders 90 days out so you never lapse
Price drops as you scale. Built into the contract, not a renegotiation.
Your sixteenth store should not cost the same as your fourth. MedMe Multi-store builds tiered volume pricing into the master agreement — automatic, written, no annual haggling.
| Tier | Stores | Per-store / mo | Medical Billing add-on | What's included |
|---|---|---|---|---|
| Multi-store starter | 4 – 9 | $329 USD | $179 / store | Multi-store dashboards, named CSM |
| Multi-store growth | 10 – 24 | $299 USD | $149 / store | + Bulk credentialing, quarterly business reviews |
| Multi-store scale | 25 – 50 | $269 USD | $129 / store | + Dedicated implementation, custom reporting |
| Enterprise | 50+ | Custom | Custom | SSO, custom integrations, SLA tiers |
Pricing assumes annual term. All tiers include unlimited users, unlimited encounters, and unlimited AI Scribe — no per-pharmacist seat charges.
"I came from a 22-store regional chain in Pennsylvania. I've stood up CCM in pharmacies. I know what your district managers complain about. I'm your CSM, not a ticket queue."
Your CSM has stood up clinical services in a pharmacy. Probably more than one.
Every Multi-store account gets a named Customer Success Manager who is a former pharmacy operations leader — not a generalist account manager from a SaaS pool. They know the difference between a CCM 99490 and a 99439, they've worked through a Medicare revalidation in real life, and they will fly to your stores.
- Quarterly Business Reviews — on-site for 25+ stores
- Direct Slack channel between your team and your CSM
- Roadmap input — what you ask for influences our build queue
- Escalation path that bypasses tier-1 support
Heritage Rx: 9 stores, $1.4M unlocked.
"Before MedMe we had 9 stores all doing CCM and MTM, and absolutely no idea what was actually being billed vs documented. Our CFO was guessing. Eleven days after we signed, we sent our first claim through MedMe Medical Billing. Year one, we unlocked $1.4M of reimbursement that was already happening — we just had no system to capture it."
Multi-store ops questions, answered.
How long does a 14-store rollout take?
The MedMe Multi-store playbook rolls out in waves. Wave 1 is 2-3 pilot stores in week 1-3 to validate the workflow. Wave 2 is the next 6-8 stores in week 4-6. Wave 3 is the remainder in week 7-10. Most 14-store chains are end-to-end live and submitting claims from every location inside 10 weeks. We do not believe in the "everyone goes live on the same Monday" approach — it doesn't work.
Can I roll out store-by-store at my own pace?
Yes. Some operators prefer to add a store every 4 weeks for a year. We support that. The implementation cadence is yours to set. Volume pricing kicks in at the contract level, so you don't get punished for a slower rollout.
What if a store's pharmacist refuses to use the AI Scribe?
It happens. The AI Scribe is opt-in per pharmacist. The platform works with or without it — documentation can be typed manually, dictated, or scribed. We do report on Scribe utilisation in your dashboard so you can have an informed coaching conversation, but we don't gate workflow on it.
Do you integrate with our dispensing system across all stores?
Yes — and we do not require all stores to use the same dispensing system. We have customers running PioneerRx in 6 stores, Liberty in 3, and Computer-Rx in 2 — all on the same MedMe instance. The integration is per-store, configured by our implementation team.
Who owns the patient data — us or MedMe?
You do. Period. Your patients are your patients. On termination we provide a complete CSV + FHIR R4 export within 14 days at no charge. Our Multi-store contracts have a data-ownership clause that is the same as our Independent contracts — no carve-outs.
Can ownership see consolidated AR even if stores have different payer mixes?
Yes. The Multi-store dashboard is designed for exactly this. AR is rolled up by store, by payer, by service line, and by pharmacist. You can see that Lubbock-3 has $48k in 60+ day Medicare CCM AR while Killeen-2 has $11k — and decide where to deploy your billing manager's attention.
What's the contract term for Multi-store?
Standard Multi-store agreements are 24 months with a 36-month option for additional volume discount. Both include a written exit-and-export clause. We do month-to-month on Independent and on the first 90 days of Multi-store, but past 90 days the discounted volume pricing requires the term commitment.
Roll out clinical services across every store, on schedule.
Talk to a sales engineer who has stood up Multi-store rollouts before. We'll spec a wave plan for your specific store count and answer the volume-pricing question in the first call.