The Kroll–MedMe bridge — built by pharmacy, for pharmacy.
Kroll is the dispensing system 60% of Canadian pharmacies depend on. It also has no clinical API, no ETA on one, and no appetite for letting third parties write into it. So we stopped waiting and built a bridge that doesn’t need permission. Live in 14 days.
Kroll has no clinical API. The integration ticket you filed in 2022 is still “under review.”
You picked Kroll for dispensing because it works. But every clinical-services pitch ends the same way: “just integrate with Kroll, and we’ll write notes back automatically.” Then the vendor learns Kroll has no published clinical write API, no roadmap commitment, and no real path forward without Kroll engineering buy-in.
Pharmacies end up running two parallel records. The pharmacist double-types every consult into Kroll and the clinical app. Compliance becomes a manual reconciliation job. Adoption stalls.
We don’t need Kroll’s permission. The Admin Clerk is the workaround that removes the bottleneck.
Median time pharmacies have been waiting on a Kroll clinical API.
Median time MedMe’s Kroll bridge takes from contract signed to first store live.
It runs as a tech, not as an integration.
Admin Clerk is a signed background service installed on each dispensary workstation. It reads the same accessibility tree your screen reader does, and sends the relevant fields to MedMe’s clinical record — only after pharmacist approval.
Reads via accessibility APIs
Same interface your screen reader uses. Label-aware, not pixel-aware. Resilient to Kroll UI changes.
Writes through approved actions
Performs the same keystrokes a pharmacy tech would. No DLL injection. No undocumented API calls.
Pharmacist always in the loop
Diff shown before any write. Approved, edited, or rejected. Audit trail tied to college license.
The full clinical context, on both sides of the bridge.
| Field | Kroll → MedMe | MedMe → Kroll | Latency |
|---|---|---|---|
| Patient demographics | ✓ | — | < 2 sec on lookup |
| Allergies & adverse reactions | ✓ | ✓ | < 2 sec on lookup; on write, real-time |
| Active & historical Rx | ✓ | — | < 3 sec, full history |
| Insurance & eligibility flags | ✓ | — | < 2 sec |
| Consult notes (minor ailments, OAT, HC) | — | ✓ | Real-time on RPh approve |
| Vaccination records | — | ✓ | Real-time on RPh approve |
| Pharmacist interventions / billing | — | ✓ | Real-time on RPh approve |
| Follow-up reminders / tasks | — | ✓ | Real-time on RPh approve |
| Inbound e-prescriptions (PrescribeIT) | ✓ | — | Polled every 30 sec |
| Prescriber details | ✓ | — | < 2 sec |
From contract signed to documenting consults — in two weeks.
This isn’t a sales line. We track median time-to-first-write across all Kroll deployments and publish it on our status page.
IT review & install
Signed installer ships to your IT. Runs on a single workstation for review. No Kroll vendor involvement needed.
Field mapping call
60-minute screen-share with your lead pharmacist. We map the three workflows you do most: minor ailments, vax, hormonal contraception.
Pilot with one RPh
Your lead pharmacist runs five real consults. Bridge reads, writes, and surfaces diffs. Tweak the few edge cases.
Whole-store live
Roll to all dispensary workstations. Pharmacist team trained. Banner-store rollout from there is < 1 day per store.
“We were quoted 18 months on a Kroll integration that, frankly, no one I talked to thought would actually ship. MedMe got 22 stores live in 14 days using the Admin Clerk bridge. The day-one push of allergy data from Kroll into the clinical record alone justified the contract.”
The three real options for a Kroll pharmacy that wants to scale clinical services.
| Rip & replace Kroll | Run two systems in parallel | MedMe Kroll bridge | |
|---|---|---|---|
| Time to value | 9–18 months | Immediate — but with double-entry | 14 days |
| Disruption to dispensing | Severe — full retraining, fill-rate drop | None — but pharmacist double-types | None — pharmacist works in Kroll as before |
| Capex / migration cost | $80k–$250k+ per banner | Hidden cost: pharmacist time on duplicate entry | Included in MedMe subscription |
| Allergy & Rx history availability in clinical workflow | ✓ | — manual lookup | ✓ automatic |
| Auto-write notes to Rx system | ✓ | — | ✓ |
| Vendor cooperation required | Yes — Kroll migration team | No, but you accept double-entry | None |
| Risk of Kroll UI changes | n/a | n/a | Low — we ship updates < 48h after Kroll release notes |
Stop double-typing. Bridge Kroll in 14 days.
30-minute demo, on a Kroll instance that looks like yours. We’ll show real reads, real writes, real diffs.