Three AI assistants. One predictable line item.
Flat per-store CAD pricing. All three AI assistants — Scribe, Concierge, Admin Clerk — included on every tier. Kroll, Nexxsys, and Fillware bridges included. Volume pricing built into the contract for banner and enterprise. Implementation included.
For 1–3 store owners
Everything an indie owner-pharmacist needs to practice to full clinical scope. All three AI assistants. Dispensing-system bridge. 14-day go-live.
- AI Scribe (unlimited consultations)
- AI Concierge (front-counter assistant)
- AI Admin Clerk (Kroll / Nexxsys / Fillware bridge)
- Patient scheduler + branded booking page
- Clinical services library (province-aware)
- Reporting + per-store analytics
- 14-day implementation included
- Unlimited training + MedMe Academy
- Standard support — 9-9 ET, 7 days
Bilingual (FR/EN)
Full French-language assistant interface, OPQ-aligned documentation, RAMQ billing — included for QC stores.
For 4–250 store banners
Volume pricing built into the master agreement. Banner-wide AI customisation, district dashboards, dedicated success team.
- Everything in Independent, every store
- Banner-wide AI assistant customisation
- Multi-store + district consolidated dashboards
- Per-store productivity scorecards
- Provincial billing — ON, BC, AB, MB, SK, NS, NB, PEI, NL, QC
- Dedicated banner success lead (former pharmacy ops)
- Volume tiers — $279 (4-12) / $249 (13-49) / $219 (50-124) / $199 (125-250)
- Provincial regulatory liaison
- Priority support — 24×7 with 30-min sev-1 response
Quarterly business reviews
Monthly cadence with on-site QBRs for 50+ store banners. Direct Slack/Teams channel.
For 250+ stores, ministry programs, payvider partners
Single-tenant deployment optional. SSO, EMR integrations (Epic, Cerner, OSCAR), ministry/payor reporting, SLA tiers up to 99.99%. Built for the security questionnaire your CIO will send us.
- Everything in Banner, every store
- SSO (SAML 2.0 / OIDC) + SCIM provisioning
- RBAC mapped to your AD groups, audit logs to your SIEM
- EMR integrations — Epic, Cerner, OSCAR
- Provincial digital health — OLIS, AB Netcare, BC PharmaNet
- Ministry / payor outcomes data feeds
- Single-tenant or VPC in AWS ca-central-1 optional
- SLA tiers — Enterprise (99.95%) / Enterprise+ (99.99%)
- SOC 2 Type II + HITRUST CSF r2 + provincial PIA on file
- Dedicated implementation, clinical SMEs, regulatory liaison
Provincial college reviewed
Architecture and documentation reviewed under MNDA with OCP, BCCP, ACP, MPhA, SCPP.
What's in each tier — line by line.
Honest comparison, no asterisks. If something is included, it's included.
| Feature | Independent | Banner | Enterprise |
|---|---|---|---|
| AI Scribe (unlimited) | ✓ | ✓ | ✓ |
| AI Concierge | ✓ | ✓ | ✓ |
| AI Admin Clerk | ✓ | ✓ | ✓ |
| Kroll / Nexxsys / Fillware bridge | ✓ | ✓ | ✓ |
| Patient scheduler + branded booking | ✓ | ✓ | ✓ |
| Province-aware clinical services library | ✓ | ✓ | ✓ |
| Implementation + 14-day go-live | ✓ | Wave | Dedicated |
| Unlimited users + training | ✓ | ✓ | ✓ |
| Bilingual (FR/EN) interface | ✓ | ✓ | ✓ |
| Banner-wide AI assistant customisation | — | ✓ | ✓ |
| Multi-store / district dashboards | — | ✓ | ✓ |
| Per-store productivity scorecards | — | ✓ | ✓ |
| Dedicated banner success lead | — | ✓ | ✓ |
| Quarterly business reviews | — | Monthly | On-site |
| Provincial regulatory liaison | — | ✓ | ✓ |
| SSO (SAML 2.0 / OIDC) + SCIM | — | — | ✓ |
| RBAC + audit logs to SIEM | — | — | ✓ |
| EMR integration (Epic, Cerner, OSCAR) | — | — | ✓ |
| Ministry / payor data feeds | — | — | ✓ |
| Single-tenant / VPC deployment (CA) | — | — | Optional |
| SOC 2 Type II | ✓ | ✓ | ✓ |
| HITRUST CSF r2 | — | — | ✓ |
| Provincial PIA on file | ✓ | ✓ | ✓ |
| Uptime SLA | 99.9% | 99.95% | up to 99.99% |
| Sev-1 response | 1 hr | 30 min | 15 min |
All included. The Kroll bridge is part of the deal, not an add-on.
Other Canadian pharmacy clinical-service vendors quote you a per-store price and then send a separate professional-services quote for the integration work. With MedMe, the Admin Clerk → dispensing-system bridge is part of the included implementation. Whether you're 1 store or 142, the bridge cost is in the per-store price.
- Implementation engineer for the duration of go-live
- Pharmacist training — 3 live 30-minute sessions (Independent)
- Tech and front-counter training — separate role-specific sessions
- MedMe Academy — unlimited, on-demand, bilingual
- Re-training for new pharmacists when they join — included forever
- Quarterly business reviews on Banner and above
- Kroll / Nexxsys / Fillware bridge configuration — included
For Enterprise customers with custom EMR integrations or specific provincial regulatory scope, we may quote a one-time custom-build engagement separately. Standard implementation, regardless of store count, has zero one-time fee.
Simple, predictable, in CAD.
Monthly
Default for Independent and the first 60 days of Banner. EFT or credit card. Predictable monthly invoice in CAD. Cancel month-to-month after the initial 60-day implementation period.
Annual
8% discount on the platform tier. One annual invoice in CAD, EFT only. Common for Banner customers after the initial term. GST/HST/QST applied per provincial rules.
Multi-year
Banner customers commonly sign 36-month agreements with additional volume discount. Specific terms negotiated with your sales engineer. National and ministry-program contracts may be longer.
The questions we get from Canadian operators.
Is the Kroll bridge actually included? No add-on fee?
Included. No add-on fee. The Admin Clerk → Kroll bridge is part of the per-store price on every tier. Same for the Nexxsys and Fillware bridges. We don't price-discriminate on the integration that's the whole reason most Canadian operators consider MedMe.
What about Cosmofar? PharmaClik?
Cosmofar bridge launches Q3 2026. Assyst Rx and McKesson PharmaClik are on the roadmap for late 2026 / early 2027. If your stores run on these systems, talk to us — we may already have a partner pharmacy you can reference. We will not sell you a contract that depends on an integration we don't have shipping yet.
Do I have to sign an annual contract?
No. The standard MedMe Independent CA agreement is month-to-month after the 60-day initial implementation period (during which you don't pay until you're live). Annual prepay gets you 8% off, but it's optional. Banner contracts are typically 36 months, but the initial 60 days are also month-to-month.
Can I cancel anytime?
After the initial 60-day implementation period for Independent, yes — month-to-month with 30-day notice. Banner contracts have specific terms in the master agreement. Enterprise contracts are individually negotiated. We do not have early-termination penalties beyond standard contractual obligations, and we never enforce a "data wind-down" period that holds your data hostage.
Who owns my data?
You do. Always. Your patients are your patients. On termination, MedMe provides a complete CSV + FHIR R4 export of all patient, encounter, and clinical data within 14 calendar days at no charge. Your data is yours regardless of payment status, regardless of contract term. This is in the master agreement.
Where does my pharmacy data physically live?
AWS ca-central-1 (Montréal). All PHI stored in Canada, encrypted at rest with AES-256 and in transit with TLS 1.3. No PHI ever leaves Canadian borders. Our LLM providers run in Canadian-residency-eligible enclaves with zero retention. Provincial PIAs (Privacy Impact Assessments) are on file with ON, BC, AB privacy commissioners.
What counts as a "store"?
One physical pharmacy location with one pharmacy licence is one store. If you have a single corporation with two physical locations and two licences, that's two stores. If you have a "store-in-store" with a separate licence, that's two stores. Mobile vaccine clinics that share a licence with a physical store are not separate stores.
Are there per-pharmacist or per-user charges?
No. The per-store price includes unlimited pharmacists, technicians, front-counter staff, owner-dashboard users. We don't price-discriminate against larger teams.
What's the implementation timeline at each tier?
Independent: 14 calendar days, with full production go-live by day 14 (we don't start billing you until you're live). Banner: 8-14 weeks for a 30-50 store rollout in waves. Enterprise: 9-18 months end-to-end for a national chain with custom EMR integration. Specific timelines are in your sales-engineering scoping document.
Get a CAD quote for your specific store count.
30-minute demo, no slides. We'll demo the Admin Clerk → Kroll bridge in your sandbox, walk through your store count and dispensing-system mix, and quote you the all-in monthly CAD number on the call.